CVTOT DISPUTE RESOLUTION MECHANISM
CVTot is committed to ensuring user rights and resolving all disputes in a fair and transparent manner. This dispute resolution mechanism applies to all activities related to the CVTot platform.
- CVTot encourages all related parties, including Employers and Candidates, to actively resolve any disputes or complaints arising during transactions through negotiation and mediation based on mutual respect for each other's legitimate rights and interests. In cases where self-resolution is not possible, parties may submit complaints to the Platform Administration for support.
- CVTot is not responsible for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our services, including but not limited to:
+ Technical errors: Issues related to hardware, software, network, or other technical factors beyond our control.
+ Inaccurate information: While we strive to verify and follow the best information verification processes possible, we cannot guarantee the complete accuracy, completeness, or reliability of any information provided on the platform.
+ Viruses and malware: We are not responsible for any damage caused by viruses, malware, or other malicious software.
+ User behavior: We are not responsible for the behavior of other users, including copyright infringement, disclosure of personal information, or any other illegal activities.
+ Service interruptions: We reserve the right to suspend or terminate service provision at any time without prior notice.
All disputes will be resolved in accordance with the laws of the Socialist Republic of Vietnam. Complaints must be submitted to CVTot immediately after the incident occurs. CVTot will review each case and provide appropriate resolution.
Members can submit complaints to CVTot through one of the following methods:
Email: hotro@cvtot.vn
Support hotline: 0766783968
Send directly or by mail to:
CVTOT JOINT STOCK COMPANY
Address: 20/5 Ha Thi Than, An Hai Nam Ward, Son Tra District, Da Nang City, Vietnam
Phone number: 0766783968
Complaint content must clearly state: complainant's information, subject of complaint, details of the incident, supporting evidence (if any).
- CVTot only accepts complaints submitted within 30 days from the date the incident occurred.
- After receiving a valid complaint, the Administration is responsible for checking, verifying, and responding with the processing results within 07 working days.
- The complainant is obligated to provide truthful and complete information and is responsible for the authenticity of the complaint.
- The party being complained against has the responsibility to cooperate, provide information, and explain to clarify the matter.
The CVTot Administration will act as an intermediary, supporting the resolution of the case in a fair and objective manner, protecting the legitimate rights of service users.
In cases where parties cannot negotiate and mediate successfully or do not agree with CVTot's resolution approach, the dispute will be referred to a Court or Arbitration Center for resolution according to Vietnamese law.