- CVTOT encourages relevant parties, including Employers and Candidates, to proactively resolve any disputes or complaints arising during the transaction process through negotiation and mediation, based on mutual respect for each other’s lawful rights and interests. In cases where the parties are unable to resolve the matter on their own, they may submit a complaint to the Platform Administration Board for support.
We shall not be held responsible in the following cases:
+ Force majeure events or objective impediments as prescribed by applicable laws and regulations.
+ User conduct: We shall not be responsible for the actions of other users, including but not limited to copyright infringement, disclosure of personal information, or any other unlawful acts.
+ Technical issues: Problems related to hardware, software, networks, or other technical factors beyond our control.
+We shall be exempt from liability in cases where the user’s data processing systems, software, signal transmission systems, or devices used to access cvtot.vn experience malfunctions, errors, attacks, viruses, malware, or any other objective reasons beyond our control.
+ For any losses or damages (whether direct or indirect), liabilities, or costs arising from any cause of action not attributable to our fault, in connection with the user’s use of, or inability to use, the services.
- All disputes shall be resolved in accordance with the laws of the Socialist Republic of Viet Nam. Any complaints must be submitted to CVTOT immediately after the relevant event arises. CVTOT shall review each case on a case-by-case basis and propose an appropriate resolution.
Step 1: All requests and complaints shall be forwarded to and received by the Customer Support Department.
Members may submit complaints to CVTOT through one of the following methods:
- Email: hotro@cvtot.vn
- Customer Support Hotline: 0766783968
- In person or by post to: CVTOT JOINT STOCK COMPANY
The complaint content must clearly state the following: information of the complainant, the subject of the complaint, details of the matter, and supporting evidence (if any).
Step 2: The Customer Support and Technical Departments shall verify, review, and examine the relevant data and the reported content.
Step 3: If the complaint is found to be valid, the Company shall take preventive and remedial measures (including deletion of data, suspension or locking of related accounts, and termination of violating actions).
Step 4: The resolution results shall be notified to the user via email, telephone, or written notice.
The time limit for inspection, verification, and response to the resolution results shall be within 07 working days.
In cases where the complainant agrees with the content and proposed resolution of the complaint or dispute, the complaint and dispute resolution process shall be concluded.
In cases where the complainant does not agree with the proposed resolution and requests a re-resolution, such request shall be received by the Customer Support Department. The process shall repeat Steps 2, 3, and 4. At Step 4, if the member still does not agree with the resolution proposed by the Customer Support Department, the complainant shall have the right to file a complaint or initiate legal proceedings with the competent state authorities in accordance with applicable laws.
Step 5: If necessary, the Company shall coordinate with competent state management authorities to fully resolve the matter.
For members who commit acts infringing upon consumer rights, depending on the severity of the violation, we shall apply appropriate handling measures, including but not limited to:
- Removal of postings: Applicable to postings that violate the Platform Regulations, contain false information, or show signs of violating applicable laws.
- Warnings: Sending warning notices to accounts in violation.
- Temporary suspension or permanent account termination: Applicable in cases of serious violations or repeated violations.
- Cooperation with competent authorities: Where necessary, we shall cooperate with relevant authorities to handle the matter in order to protect the rights and interests of consumers and other related parties.
- CVTOT shall only accept complaints submitted within 30 days from the date the incident arises.
- Upon receipt of a valid complaint, the Platform Administration Board shall be responsible for reviewing, verifying, and responding with the resolution results within 07 working days.
- The complainant is obligated to provide truthful and complete information and shall be responsible for the accuracy and authenticity of the complaint.
- The complained-against party is responsible for cooperating, providing information, and giving explanations to clarify the matter.
- The CVTOT Platform Administration Board shall act as an intermediary, supporting the resolution of the matter in a fair and objective manner, and protecting the lawful rights and interests of service users.
In the event that the parties are unable to resolve the dispute through negotiation and mediation, or do not agree with the resolution proposed by CVTOT, the dispute shall be submitted for settlement to a competent Court or Arbitration Center in accordance with the laws of Viet Nam.